Shipping & Returns

  • We process and ship orders Monday to Friday from Cork, Ireland which is where we are based. We have a 30 day  return policy, any orders returned after this time period are not accepted. 

Ireland:

  • Standard shipping takes 3-5 working days at €9, which is then free for orders €80 and above.
  • Express shipping takes 1-3 working days at €19 to all counties.
  • We offer click & collect to local residents of Cork for free. Click & collect orders take 24hrs to process and can only be collected Mon - Fri. Orders made on a Friday or weekend must be collected the following Monday.  

Europe/Outside Ireland:

  • Please contact us to find out where we can ship within EU.

Returns:

  • If you wish to make a return please take the following steps:

*please note that any 10ml / 2ml decants are non-refundable

    **please follow all Covid 19 guidelines when following instructions

    1. Your item should be unworn or unused and kept in its original packaging. 
    2.  Email us your name, order number, the product you wish to return and reason for return at info@cduparfums.com. If you attempt to return a package without emailing a return request your return will be denied.
    3. You will then receive an email with a return address print and attach it  to your package along with a registered postage non refundable.
    4. Once received and investigated we will accept or deny your return. If accepted we will confirm it via email.
    5.  You will then be refunded in full except postage charges that may have occurred.

    Cancellations:

    1. This should be done before the order is shipped and processed.
    2. Email us requesting a cancellation with your name and order number at info@cduparfums.com.
    3. If it is done within the correct time frame of you will receive an email with your cancellation confirmation.
    4. You will then be refunded in full  through the payment system you have used.